Rates

All rates quoted on this site are subject to availability. All rates are inclusive of GST and quoted in Australian dollars. By using the rates quoted on this site you agree with and abide by these Terms and Conditions. Rates as quoted are per room per night on a room only basis, unless specified. Rates may increase without notice due to any changes in or the imposition of government charges taxes or levies. Guests will be notified where possible of any increases.

Deposit & final payment

Full payment is required 7 days prior to arrival. Stranded Beach Stay accepts payment by Cash, Electronic Funds Transfer (EFT) and Credit Card. Any payments made via Credit Card will incur an surcharge of 3%. We do not accept American Express or Diners Club cards. If paying by EFT please arrange for funds to be in our account 7 days prior to the day of arrival. A valid credit card number is required for security on all bookings made, without exception. A non-refundable deposit of 50% of the total tariff is required for all reservations. The remaining tariff is due 7 days prior to arrival. We will charge the credit card supplied for the balance outstanding

Cancellation policy

If your booking is cancelled 7 days or more prior to your scheduled arrival at Stranded Beach Stay the deposit is non-refundable. If your booking is cancelled within 7 days of your scheduled stay the full tariff will be charged.

Check-in / check-out

Check in is by appointment after 2.00pm and check out is 10.00am. We will try to accommodate early arrival and/or late departure where possible. Please notify us of check ins after 5pm by email booking@strandedbeachstay.com or phone 07 4938 3610.

Group Bookings

Multiple room reservations made under one name are solely the responsibility of the person booking, the nominated principal on the booking will be liable for any booking fees, damages and costs incurred by any member of the group booking.

Bikes / Surfboards storage

We are happy to help arrange storage of bikes/surfboards, items must must be clearly labelled in order to ensure efficient and prompt service. All care and security is taken but we are not responsible for any unseen losses or damage. 

Children policy

Unless all rooms are booked in full unfortunately are facilities are not suited to guests travelling with small children. Please contact our booking department to discuss your requirements. Our minimum check in age is 21. 

Internet

Stranded Beach Stay provides guests with free WIFI internet. The operation of any internet connection during this reservation is not guaranteed and may be disrupted or not available. Stranded Beach Stay offers this service on a fair use policy.

Behaviour & noise policy

Please be mindful of other guests and keep noise to a minimum. Unreasonable noise will not be tolerated after 9pm. A charge of $200 will apply if management deem it necessary to ask guests to cease unreasonable noise after 9pm. Stranded Beach Stay has a “No Party” policy, whereby group bookings are not accepted.

We reserve the right to request people who are making too much noise at any time of the day or night to leave. No refunds will be applicable. A security company or police may be called to investigate complaints of excessive noise or anti-social behaviour. Any charges incurred by the security company or police will be charged to the credit card provided as security for the booking.

Additional charges

Management also reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.

Lost key policy

Keys or cards that are not returned will be charged to the credit card supplied. A charge will apply if keys are lost.

Smoking

All rooms and shared spaces are strictly non-smoking  Any traces of residual smoke inside will incur an additional cleaning charge of $200. Any additional costs of cleaning soft furnishings may be added as deemed necessary by management.

Pets

Pets are not permitted in the property.

Schoolies policy

Stranded Beach Stay does not accept schoolies reservations. Minimum check-in age is 21yrs.

Early departure

No refunds will be given on early departure and any outstanding balance will be deducted from the credit card provided.

Trading terms

Stranded Beach Stay reserves the right to release any or all room space if payment terms are not met.

Force majeure

Stranded Beach Stay will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Stranded Beach Stay.

Privacy policy

Stranded Beach Stay is subject to the National Privacy Principles in the Privacy Act 1988.

We will generally collect personal information about you directly from you when you deal with us over the telephone or by letter or e-mail. Normally, the type of personal information collected by us will include your name, address, telephone number and e-mail address.

We may use your personal information for some or all of the following purposes:

o   To provide marketing information to you about our products and services

o   To monitor the standard and quality of service we provide to your or other guests.

If you do not wish to receive these communications from us, you may unsubscribe.

If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.

Governing law

The Law of Queensland governs your use and occupation of the property during this reservation. You agree to submit to the exclusive jurisdiction of Queensland 

Disclaimer

Stranded Beach Stay strives to ensure that the contents of this site are accurate and reliable. However errors and/or omissions may occur, Stranded Beach Stay disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links to or from this website, including, without limitation, warranties as to merchantability, non-infringement of intellectual property, or fitness for any particular purpose.

Liability

Stranded Beach Stay shall not be liable for any loss or damage arising out of the use of (or inability to use) this website or its contents.